At Think Climate Limited, we strive to provide high-quality products and services that meet the needs of our customers. However, we understand that there may be occasions where you need to return a product or request a refund. This Return and Refund Policy outlines the terms and conditions under which returns and refunds may be processed.
1. Returns
1.1. Eligibility for Returns
- Products must be returned within 7 days from the date of purchase.
- To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- Certain items, such as custom-made products or items marked as “final sale,” are non-returnable.
1.2. Non-Returnable Items
- Perishable goods, personalized products, gift cards, and downloadable software products are non-returnable.
- Products that have been installed, used, or altered in any way are not eligible for return.
1.3. Return Process
- To initiate a return, please contact our customer service team at info@thinkclimatelimited.space or +254 0791524534 with your order number and reason for the return.
- Upon approval of your return request, you will receive instructions on how to return the item.
- Customers are responsible for the cost of shipping the returned item unless the return is due to our error (e.g., receiving a defective or incorrect item).
2. Refunds
2.1. Refund Eligibility
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and automatically applied to your original method of payment within a specified number of days.
2.2. Partial Refunds
- In certain situations, only partial refunds may be granted (if applicable):
- Items with obvious signs of use.
- Products that are returned more than 7 days after delivery.
2.3. Non-Refundable
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Exchanges
3.1. Defective or Damaged Items
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us immediately.
3.2. Exchange Process
- To process an exchange, please follow the return process and indicate your preference for an exchange.
4. Cancellation Policy
4.1. Order Cancellation
- Orders can only be canceled before they have been processed and shipped. Once an order has been shipped, it cannot be canceled.
4.2. Refunds for Canceled Orders
- If your order is canceled before it has been processed, you will receive a full refund. However, if the cancellation is requested after the order has been processed, return and refund policies will apply.
5. Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at:
Think Climate Limited
Email: info@thinkclimatelimited.space
Phone: +254 0791524534
Website: thinkclimatelimited.space
Location: Nairobi, Kenya